cross-posted from: https://lemmy.world/post/52306182
"Behind the scenes, Meta is having some of these calls being handled by humans in call centers, 404 Media reports, despite employees practically begging the company not to go through with the charade. "
The Turks are at it again.
I feel like as soon as AI Agents calling businesses becomes common, a lot of people will simply hang up on them when they call.
Nah - by then it’ll be AI agents answering too…
Spending millions of tokens on text to voice to text for a meeting that could have been an email
They’re going to figure it out and go back to sounding like modems, and saves the spare tokens to plot our demise.
Who is the they there? The chats bots would need to be programmed to do this, they won’t figure it out on their own.
They are running through a predefined logic tree for any action that isn’t next token prediction.
They need strict guardrails. It’s why it’s bullshit when they claim “it” hacked some external system. Someone programmed it to do those things, the chat bots didn’t evolve the ability. These companies play the media and consumers for fools.
Someone’s agents will eventually market us agents to deal with the other guy’s agents until it’s agents all the way down.
They’re currently marketing haggling bots to both sellers and buyers for auction sites, so that two bots owned by the same company can argue each other back and forth trying to squeeze the price down. Truly brilliant.
This is unironically the end goal as ut means billing multiple people for every interaction.
It won’t be economically feasible, but it is the goal.
